If you are currently using Microsoft Dynamics CRM or exploring Dynamics 365 as your CRM solution, you may be considering if On-Premise or Online is the right fit for your organization. Each solution has its own benefits and ultimately it comes down to your resources, your company culture, your goals, and how you (and your team) want to utilize CRM within your organization.
Let’s start with some statistics.
Gartner estimates 75% of total IT budgets are used just to maintain and run existing systems and infrastructure and according to Forbes, US based organizations are budgeting $1.77 million for cloud spending in 2017, compared to $1.3 million for non-US based organizations. In addition, 70% of all organizations have at least one app in the cloud today.
The worldwide cloud computing market grew 21% to $110 billion in 2015, according to Synergy Research Group. 17% of enterprises run over 1,000 VMs (virtual machines) in the public cloud compared to 13% in 2015, according the RightScale’s State of the Cloud survey.
Yes, the cloud is here to stay folks.
Moving to the cloud is becoming more and more popular. If you’re still hosting your CRM on premise, you’re starting to miss out.
So, why move to the cloud?
Let’s take a look at 4 reasons why more and more organizations are moving the cloud every day. As a bonus we have a great infographic at the bottom of this post).
Bottom line, there’s lower overhead in the cloud. Servers use electricity and take up valuable, costly space. There’s hardware and software costs that need to be considered and increased IT costs to staff knowledgeable employees that can manage these servers on a daily basis. Additionally, they need to be trained in CRM in order to keep your CRM current and secure.
If you refer back to the statistics at the start of this blog post, you will see the tremendous amount of money that is allocated to servers and infrastructure.
When you are in the cloud, you may have some flexibility of when you want to update based on your solution, but with each new release you will need to update (it’s a good thing). With an on premise solution it is VERY easy to say “We will wait till the next upgrade” and before you know it you are several versions and several years behind. This makes it increasingly more difficult to upgrade as each new release passes and allows your competitors who are in the cloud to gain a significant advantage. Additionally, online (or cloud) users get major enhancement updates twice a year with Dynamics 365 Online versus just once a year with on premise customers.
With each new release comes additional security features and new enhancements to CRM – usually LOTS of them. Your IT team has to schedule down time to apply both of these updates to your CRM, and with the cloud a lot of the stuff just sort of “happens”. Keep in mind, you will still need to have your CRM Administrator perform testing for each update to ensure it does work with all your systems and customizations.
Sales, Marketing, Service, nearly everyone in your organization has a growing need (and want) to access their data from anywhere at any time and on any device. They may want to be at a Starbucks or McDonald’s and access their CRM data, or they want to use their mobile device to look up contacts and schedule meetings, prepare quotes, or troubleshoot client concerns. The cloud enables that. There’s no opening up ports and doing all sorts of fancy configuration just to get access to your data. This provides a more robust experience for your internal team and your customer allowing them to receive the information they need, when they need it. The days of “I will prepare that quote for you once I get back to the office” are behind us as people expect information in minutes, not days.
Your IT staff, in order to support your CRM, needs expertise in many applications.
Microsoft Dynamics 365 requires some knowledge of active directory and active directory federation services. You need employees that know SQL server and some staff that knows IIS. That’s Microsoft’s web server.
In addition, your IT team actually needs to know something about CRM itself. Then there’s always the question of who do you call when there’s a problem with your CRM. If your CRM is down, you need to go and round up a lot of staff members potentially just to figure out what’s going on versus if there’s an issue in the cloud you just contact your Platform provider like Microsoft in the case of Dynamics 365 or your CRM Partner (like Ledgeview Partners).
If you would like more information on moving to the cloud, or looking for CRM support or training please contact us.
If you are ready to explore a deeper dive into moving to the cloud. Check out an on-demand webcast, which was presented at our 2017 CRM Conference, on “Considerations When Moving to the Cloud” or simply contact us for a personal conversation.
Complete the form below to gain immediate access to “Considerations When Moving to the Cloud” – if you do not have time now to watch this on-demand webcast, we will send you an email (upon form completion) with a link that you can access when the time is convenient.
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