If are ready and eager to learn how “The Digital Transformation of the Customer Experience” can help grow your business, register for our free webinar on June 20, 2017 where we will be walking you through ideas and strategies focused on your customer.
How did we get to this point? What has been the evolution of CRM (Customer Relationship Management)?
You may be aware of what CRM expectations were in the past, but where it’s going in the future is very, very different. It’s moving from static information to dynamic information. It’s moving past that salesperson’s experience to looking at all of the people within your organization that are touching a customer and influencing that customer experience with you.
How people want to communicate, that interaction of where and how, is really changing quite a bit from just phone and email to a much more multi-channel approach that’s including all sorts of things like chat and telephony integration and various ways that they want to be collaborating with you, making it a much more engaged and real-time experience.
Gone are the days of 8 to 5 engagement with your customers. People want to access to information anytime, anywhere.
You want to make sure that you’re offering a forum where your customers can continuously be engaged. Then, empowering your employees with the information they need at their fingertips enabling them to provide a very responsive experience with the customer.
Today it’s all about efficiencies.
How can we optimize our operations and make the tasks that the people are doing are the right tasks? And, that they’re not tied down with tedious tasks that could easily be answered in a self-service manner with your customers?
Connected data is all about that information. Making sure that the customer and your employees have access to information. Information can come from a lot of different data sources.
But what is the best way to keep that connected experience available?
Join us on June 20, 2017 for a webinar where we show you how to take CRM beyond your internal users to create rich and robust experiences for your customers as they transform in this fast-paced digital era.
Webinar: The Digital Transformation of the Customer Experience
Date: Tuesday, June 20, 2017
Time: 11am – 11:45am CDT