In this webinar and live demonstration, see how to transform your field service and experience a closed loop work order life cycle including:

  • Work order automation
  • Scheduling and dispatching
  • Real-time mobile communications to the field technician
  • Proper oversight and communications with field service employees to keep your operations cost in check while you grow your business organically.
  • Central control and people management for the competitive advantage you need to survive, where services are quickly becoming commoditized.

Other On-Demand Field Service Webinars

 

The New World of Field Service and CRM: Delivering Remarkable Customer Service

Delivering the highest level of customer service to the field is critical in today’s competitive market.

Watch this webinar to learn how the NEW field service capabilities for Microsoft Dynamics CRM keeping the customer at the center of your business through smart scheduling and optimized resource utilization — providing a faster time to ROI.

Companies using Field Service from Microsoft Dynamics CRM have seen on average:

  • Productivity and service revenue increases of 20-25%
  • First time fix rates increase 15-20%
  • Average time to repair decrease 16-20%
  • Field service costs decrease 12-16%