5 Benefits Salesforce Lightning Console Has for Customer Service Agents

5 Benefits Salesforce Lightning Console Has for Customer Service Agents

5 Benefits Salesforce Lightning Console Has for Customer Service Agents

Explore the Benefits Salesforce Lightning Console Has for Customer Service Agents — Lightning Console in Salesforce Service Cloud makes it easier for Sales Reps and Customer Service Support Agents to spot the information they need to get their jobs done faster.

The console works to increase day-to-day efficiencies and is very configurable for organizations.

From the Customer Service Side, though you may find yourself frequently jumping between windows, Lightning Console helps to keep you grounded.

You can see a lot of information at the same time without having to see too many windows.

For Customer Service Operations, Salesforce Lightning Console benefits you in many ways, the following five most especially:


1. Work with Many Records Simultaneously
As noted, this first benefit empowers Customer Service Agents to see a lot of information (records) at the same time without having too many windows open.

It eliminates clutter and increases efficiencies.


2. View Most Recently Used Tabs and Bookmarks
This benefit would come in hand for customers that call frequently.

You simply may choose to bookmark them so you can quickly jump to them on your screen when they call – an easy quick win!


3. Resize Pinned Lists to See More Information
This eliminates Customer Service agents from having to jump around and enables their control of the system and its functionalities.

Keep in mind, since Lightning Console is highly configurable, you can decide how many controls you want to give your Customer Service Agents as a Salesforce Admin or Manager.


4. Navigate More Quickly Using Keyboard Shortcuts
This benefit prevents agents from having to jump around between their mouse and keyboard and allows them to manage everything in one place.

This is a quick-win time-saver for Customer Service Agents. While it may seem simple, the long-term payoff is great for making day-to-day processes more effective.

Standard keyboard shortcuts are available with Salesforce Lightning Console, but the system does not yet enable Users to create custom shortcuts.


5. Component Rearrangement and Customization
Lightning page components can be extensively rearranged and customized, giving your agents the most efficient layout possible based on your business needs.


5 Benefits Salesforce Lightning Console Has for Customer Service AgentsNow that you know about the benefits of Salesforce Lightning Console, see it in action!

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