Salesforce TrailheadHello, fellow trailblazers!

This week, we are continuing our journey with the Salesforce Trailhead module, “Culture of Feedback.” In the third unit, “Deliver Feedback with Intention,” Salesforce says that after completing it we’ll be able to …

  • Evaluate our intent when giving feedback and the receiver’s intent in receiving it.
  • Explain the importance of adopting a growth mindset.
  • And – Describe how intellectual curiosity influences a culture of feedback.

Sounds like another great continuation, right?

Let’s dive in!


Knowing where a person is coming from in their hearts and minds can be challening, but it is the most crtical factor in creating a culture of feedback.

You have to be ensured the giver and receiver of feedback are coming from places of good intent.

Salesforce helps us consider this point with these questions. Ask yourself:

  • When is a time you gave feedback that was well-received?
  • When is a time you received feedback that was welcome and helpful?

What about the person’s interaction made the outcomes of these scenarios positive? What about a person’s interactions have made giving and receiving feedback negative for you in the past? What could have gone better?

It is usually a matter of mindset that sets positive and negative feedback outcomes apart.

Salesforce walks us through the steps of making good intentions clear before, during, and after our interactions. You can get to know these steps closer when you complete the trail yourself via the link at the bottom of this recap.


Next, Salesforce reminds us that “feedback that’s grounded in continuous improvement and focused on belief that people can better.”

When we present genuine belief that people can improve, we set the foundation for them to learn new skills and get better at their jobs in the long run.

Salesforce walks us through a great example we can apply to our own lives and work cultures.

The key to success, ultimately, is having a growth mindset!

What is a growth mindset? Salesforce tells us that:

“… a growth mindset is centered on the belief that people can get better through dedication, hard work, and effort. Talent and smarts alone are not enough. Everyone has the capacity to get better if they make the commitment to learning and growing.”

If you’re new to the concept and application of a growth mindset, don’t worry. It’s just one of those times that you don’t know something until you do.

Luckily, Salesforce walks us through how to do this and not do this to complete this module, and helps us be more intellectually curious.

Congratulations – you’re one step closer to solidifying a stellar feedback-driven culture! We’ll cover unit four and wrap things up next week.


In the meantime, you can get started with this culture-centric module here.

If you need help with your Salesforce system, reach out to the experts at Ledgeview for support here.

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