Salesforce Trailhead

As a leader in your organization, giving the gift of feedback to your team members is undeniably valuable…

In the final unit of the Salesforce Trailhead module, “Give the Gift of Feedback Across Your Company” we learn exactly why. In finishing this unit, Salesforce says we’ll be able to …

  • Give multi-directional feedback across our companies.
  • Reflect on biases when giving feedback.
  • and Lead by example when giving feedback.

Are you ready to complete the module?

Let’s dive in!

Transparency is one of Salesforce’s foundational Ohana values. What does it mean?

  • Communicate open and honestly.
  • Be open and receptive to feedback.
  • Empower employees to voice ideas and opinions.

These concepts, as Salesforce reminds us, don’t just apply to managers. Transparency also means that …

  • Directs give UPWARD feedback to their leadership/management.
  • Peers give LATERAL or “across” feedback to one another.
  • and Cross functional employees give UPWARD, DOWNWARD, and LATERAL feedback to each other.

If you’re having trouble understanding, fret not. When you move through the module from unit one to four, you will see how these principles intertwine and come together to produce the final outcome of a feedback-driven culture.

Salesforce uses football as an example in this unit to provide context and relevance.

Once you’ve completed this initial section, you can move on to discover how to deliver feedback that keeps biases in check.

If you haven’t yet, Salesforce recommends completing its “Cultivate Equality at Work” trail to provide more understanding (linked within the unit).

Bias, as a reminder, is: “prejudice in favor of or against one thing, person, or group compared with another, usually in a way considered to be unfair.”

People may be biased without even realizing it, which is why the concept and application are so important to be mindful of in your interactions.

Salesfore encourages: “it’s pretty important to think about whether the feedback you’re giving or receiving is influenced by bias, even unconscious biases.”

Salesforce provides key terms for consideration in this part of the unit to aid in keeping ourselves in check.

While all of these principles are important, they mean nothing to an organization if managers aren’t walking the talk.

Salesforce shares an important quote from Harvard Business Review that reflects this:

“Developing a culture where people feel comfortable admitting mistakes needs to start at the top, because employees watch their leaders for clues on acceptable behavior and etiquette.

One of the most valuable things that a manager can teach her staff is the ability (no matter how embarrassing) to show fallibility, admit wrongdoing, listen to tough feedback, and persevere through the corrective action toward the next challenge.”

These takeaways help us leave our educational journey feeling empowered to create change and a culture of feedback.

When you’re ready to solidify the foundation for your feedback culture’s success, complete unit four of this module to see these lessons come to fruition in your real-life.

Get started with this culture-centric module here.

If you need help with your Salesforce system, reach out to the experts at Ledgeview for support here.

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