A Beginner’s Guide to Salesforce Trailhead: ‘Understanding the Importance of Diversity and Inclusion at Work’

Equality in the Workplace

This week with Salesforce Trailhead, I took on a unique topic: “Understanding the Importance of Diversity and Inclusion at Work”.

It stood out to me right away during my usual perusing.

Personally, I have always been extremely interested in business leadership and ethics, having completed several leadership training camps in my youth and attending various seminars on these topics as I grew older.

As a young woman in the business world and a person managing a chronic and incurable disease, ethics mean a lot.

I want to always continue to grow and develop these skills throughout my work and life experiences and interactions with people.

How you are treated and how you treat others means a lot, and says a lot about you.

What impresses me most, is that while Salesforce is such a huge powerhouse, reportedly bringing in $8.39 billion in revenue in 2017, they don’t just focus on corporate expansion, creating more employment opportunities, and adding more services, but also prioritize with growing and helping communities, and practicing and promoting equality in the workplace.

Salesforce enforces and encourages diversity, inclusion, and equality as part of their everyday processes.

To me, this trail is not only a good HR lesson for various employees at different levels in the Salesforce Ohana, but is also a good lesson in ethical work culture, which is something we can all practice and promote more whole-heartedly.

While I work for a company that clearly values their employees and continuously works on developing its culture to become even better than its best, I realize not all have the same opportunity or leadership.

Since day 1 I can honestly tell you that Ledgeview Partners has been the best work culture I’ve been a part of in my career.

In my opinion, Ledgeview reflects many of the values shared in this module and post that highlights it. So let’s dive into the key teachings of this module!


Salesforce Equality

In this module, you learn a lot about …

  • Unconscious Bias
  • Gender Equality
  • Equality Gaps
  • Ethnic Diversity
  • and the Power of Social Change

Trailhead documented a recent McKinsey study that showed companies that are more gender diverse are 21% more likely to outperform others, while those that are ethnically diverse are 33% more likely to outperform others

While representation is important, what makes the difference is when everyone is heard. Giving your employees a voice is what matters.

Salesforce’s Chief Equality Officer, Tony Prophet, says “equality is diversity plus inclusion”. 

Diversity is not just a reflection of ethnicity, religion, gender identity or gender, sexual orientation, or race, but also reflects people with different educational backgrounds, personality types, cultural upbringings, experiences, or physical abilities.

It is very multi-layered since there are a plethora of ways people can identify themselves.

Whereas, inclusion is when diverse groups of people are genuinely heard and valued.

Employees should feel empowered, respected, accepted, secure, and comfortable in their work environments.

Salesforce encourages that “there is a tangible impact of diversity on a company’s bottom line,” highlighting the top 10 ways diversity in the workplace influences a company.

(You’ll have to complete the module to read them!)


LVP Salesforce

Salesforce empowers its Ohana Groups under the following forces …

  • Abilityforce: Represents that Salesforce includes people of all abilities among its teams
  • Asiapacforce: Represents a global alliance and support for the Asia Pacific community
  • BOLDforce: Stands for “Black Organization for Leadership and Development”, empowering and expanding the Salesforce black community
  • Earthforce: Represents a group of Salesforce volunteer champions taking responsibility for the environment and helping to make the world greener
  • Latinoforce: Empowers Lantinx employees and their allies to help them develop their careers, strengthen their skills, and thrive
  • Outforce: Joins the LGBTQ+ community and its allies to be more empowered, promote culture inclusivity, and thrive
  • Southasiaforce: Increases awareness of and joins the global South Asian population to celebrate diversity and champion equality
  • Vetforce: Encompasses a group of veterans, veteran family members, and veteran allies to ensure they are represented, recruited, empowered, and equal
  • Women’s Network: Dedicated to building gender equality in the workplace through empowerment, support, and investments
  • Faithforce: Represents Salesforce’s “Interfaith Ohana”, making efforts to acknowledge, celebrate, and foster understandings of global faith diversity

I don’t know about you, but I think all of these forces are truly incredible, and more leaders in high positions of power need to follow suit, encouraging and enforcing philosophies of this nature.

If you take away anything from this module, I hope it is that you feel more aware and accepting of people who are different than you and put these values to practice in your personal and professional lives.

When it comes to promoting equality in the workplace, everyone should get on board.

Empowering diverse employment will lead to more innovative and creative business models that capture a diverse consumer market more completely.

In my opinion, the ripple effect of equality can only lead to more positive outcomes in our professional and personal lives.


If you want to know more about these core values, you can download Salesforce’s special report on “The Impact of Equality and Values-Driven Business” here.

Until next time, I look forward to walking more Trailhead paths with you.

Blaze your trail, and get started with Trailhead modules like this one here.

*Screenshots courtesy of Salesforce.com.

About Julia Flaherty

Marketing Coordinator at Ledgeview Partners.

Comments are closed.