Salesforce Trailhead

When you’re first getting started with Trailhead by Salesforce, it may feel overwhelming. There are so many elements that comprise the educational platform! It can be difficult to determine, especially as a beginner, where to get started.

In this post, we will answer some frequently asked questions to help clear things up for you to help you thrive with your educational journey.


1. What is Trailhead by Salesforce?

In the industry, it’s often requited as “the fun way to learn Salesforce.”

It’s made up of many components like Trails, Trailmixes, Modules, Favorites, Badges, etc., which all contribute to the bigger goal of helping you amp up your skills for your future career.

Even if you’re not planning to become a Salesforce Admin, Developer, Marketer, or Consultant, there are lessons to benefit multiple job functionalities.

Trailhead helps you continue your technological education throughout the course of your career. Its aim is to create life-long learners, and help instill that value across industries and among different businesses.

It’s for everyone and anyone that wants to learn more about Salesforce, whether you consider yourself advanced or have never heard of it until now!

Whatever your background or ambitions, fear not – if you seek to get something out of it, you will!


2. Do I need to have Salesforce to use it?

No, you do not! You can sign up for Trailhead by Salesforce with your Gmail, LinkedIn, Email, or Facebook accounts.

Though, if your organization does have Salesforce, it’s encouraged you connect with that platform to better track your badges or certifications with your organization’s leadership, and status with the Salesforce ecosystem.


3. Do I need prior understanding of Salesforce to use Trailhead?

No! All experience levels are welcome and encouraged to start educational paths with Salesforce by Trailhead, whether you need to be introduced to the system or want more advanced admin training from it.


4. Does Trailhead cost money?

This is one of the most common misconceptions about Trailhead. It does not cost money, though, if you aspire to become certified, those tests will accrue a cost at that time.

Trailhead is a free educational resource for all.


5. How much time will it take to complete Trailhead educational paths?

This is completely up to you! You may choose to pursue a certification, which could take several months, or do a few units at a time, equaling about 30 minutes.

How much time it takes depends on your investment and goals with the tool.


6. Where do I go if I need help/support with Trailhead?

Certainly, you can always reach out to us at Ledgeview Partners, but Trailhead does have its own Support System, which you can find here.

Trailhead gives you the option to contact them directly, access user forums with questions and answers, connect with the trailblazer community, share ideas, and more.


Want to learn more about Trailhead by Salesforce? Follow the “Beginner’s Guide to Salesforce Trailhead” Blog Series, or watch the “Beginner’s Guide to Salesforce Trailhead, In Action!” webinar on replay.

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