The cost of misalignment between marketing and sales teams can be enormous for organizations across industries and among different business sizes. While you likely learned this after reading Ledgeview’s eBook, “Defining Your Process from Lead to Opportunity,” we elaborate on
There are many ways to show your Customer Service Reps, or any employees in any department, how much you value what they’re doing. By rewarding successes, you acknowledge their work in a way that is special and unique, while simultaneously
When you truly understand the role an inside sales program can play within your organization, you can begin to identify the facts around what makes a successful program. According to Dave Elkington at Inside Sales.com, Inside Sales Programs are growing
Salesforce Knowledge lets Customer Service Agents and Users create and manage important company information and securely share it when and where it is needed. With Knowledge in Salesforce, you can create different articles and forms on common issues. This is
LinkedIn is the primary social media network for modern professionals. With the opportunities to network, find jobs, post resumes, and participate as thought leaders in relevant LinkedIn Groups, also comes the opportunity for marketers and advertisers to benefit from B2B
While the idea of hiring inexperienced customer service reps that require ample training and less pay straight out of college may seem like a win for some organizations, the real truth is that you need to invest in experienced customer
The last thing you want as the CRM Sponsor, Admin, or Manager is complete lack of User Adoption. How do you avoid a solo project? Establish a plan for your CRM Implementation’s Success. Here are 5 things every CRM Implementation
As a CRM User, it might feel hard to step away from digital environments while you’re on vacation this summer, or out of the office enjoying the weekend in general, and even just when you’re going home at night to
Salesforce Summer ’18 is full of great new features that both Users and Admins can benefit from. When it comes to dashboard updates, Salesforce has risen to new levels that you will love. Ledgeview does, too. In fact, our CRM
Facebook is arguably the king of social media, so it’s no surprise that more marketers are heading to the digital space to advertise to their target customers. According to Facebook itself, the social media network has 2.07 billion monthly active
Regardless of your communication channel or Customer Service Rep, you should have a Customer Service strategy that is consistent and repeatable for all. Though strategies are likely different among different organizations, how individual reps approach your Customer Service strategy within
Are you new to the CRM Universe and have reached the phase of creating your CRM team? Do you find yourself overwhelmed with the task? You aren’t the first Manager, Sponsor, or Exec to say so! It’s okay. It’s very
This week, we are highlighting a new project management software, Teamwork, that Ledgview employees use to collaborate, share ideas, move projects through their cycles, and more. Here are some of the benefits our team has realized with the platform that
The arrival of Salesforce Summer ’18 has come equipped with cool new features that you can take advantage of in your day-to-day processes as Users and Admins. These are particular changes you should give special attention to and leverage to
Despite recent controversies over the years, Facebook remains the world’s leading social media platform. We’re almost sure if you’re reading this, you’re a Facebook user, are interested in becoming a Facebook user, or are interested in leveraging it to reach