With the Salesforce Winter ’19 Release, there are quite a few changes to Service Cloud. As far as changes go, these are the key parts of Service Cloud you should be mindful of as of the winter release: LiveMessage Available
Have you ever wanted to know more about leveraging lead scoring in your marketing automation system to drive results? This upcoming Ledgeview Partners webinar will be dually beneficial for your marketing and sales teams to discover that and more! The
Are you considering implementing a CRM Solution for your business? Consider the benefits a CRM Solution will have for your organization in 2018, and looking into the new year in 2019! Leading CRM Solutions are vast, customizable, and expansive (especially
There’s a whole lot to cover in the Salesforce Winter ’19 Release, and, as always, with Salesforce, that’s a bit of an understatement … With the Winter ’19 release, comes updates to Sales Cloud, Lightning Platform, Service Cloud, and much,
One of the great things about building Salesforce Communities is that you can build everything with a point and click. Using code to build Salesforce Communities is not required. To do it this way, simply use Salesforce Community Builder. Salesforce
Join Ledgeview Partners on Tues. Oct. 16, 2018 at 11:00 a.m. CT as we walk you through “What’s New in the Salesforce Winter ’19 Release.” There’s a lot of information to cover with this topic, so be sure to tune
With the Salesforce Winter ’19 Release, there are many important updates worth noting from changes to Service Cloud, Community Cloud, Lightning Platform, and more. In this post, we’ll cover what you should know about changes with Lightning Platform. For more
With over 2,700+ breakout sessions delivered by members of the Salesforce #Ohana, hands-on demos, opportunities to gain certification, and chances to give back, Dreamforce 2018 was not only educational but a whole lot of fun, too! Here are some of
As a new Salesforce User, you may be wondering what a Salesforce Community really is. You may already be using Salesforce and have 10, 50, or even 100 people logging in on a daily basis, entering leads, opportunities, or other
Entitlements allow Customer Service Agents to manage service level agreements (SLAs) with customers, or manage internal happenings. Officially, Entitlements in Salesforce for Customer Service are a group of Salesforce features that help you enforce service level agreements (SLAs), which are
As part of the nurturing stage of your marketing automation system process and strategy, you will create segments that break prospects up into types. Then you will gather reports based on the data you gather. Once you become familiar with
What does it really take to win the CRM game? Specifying your CRM Implementation Project Requirements, and honing in on the details! To do this, you first need to make a list of your current processes. This can be done
If you follow the Ledgeview Partners blog, odds are you have some sort of CRM system or are considering implementing one within your organization. Whatever business size, department or industry you are a part of, this webinar will be highly
The Lightning Report Builder Feature in Salesforce Summer ’18 is a stellar new feature for Admins in the update. You can do many things with the Lightning Report Builder you couldn’t before. Some immediate benefits of the new Lightning Report
In Salesforce Summer ’18, you can Mass Email All Campaign Members from the Campaign. This cool feature from Salesforce Lightning in Salesforce Summer ’18 offers you the ability to send emails directly to your campaign members. To do this, simply