These tracked emails can be very helpful on entities such as Opportunities or Accounts to allow everyone access to important information.
Over time, however, these emails can begin to consume a large amount of storage space and may require purchasing additional space for online customers.
Out of the box, there is no way to mass delete only an email’s attachment – that would require custom code. But, many organizations choose to periodically mass delete the emails containing attachments.
Typically, the delete only includes emails older than a specified amount of time and/or emails with attachments above a specific size.
Here is an example using CRM’s bulk delete functionality – in this case, each month we want to automatically delete emails that are older than two years, have an attachment larger than 5 MB, and the email attachment was not identified as an NDA agreement.
With the appropriate security permissions, here is how that could be accomplished.
Navigate to Settings > Data Management > Bulk Record Deletion