When you create a custom entity in Microsoft Dynamics CRM, the entity is automatically assigned a default icon. All custom entities, by default, use the same icon.

If you create multiple custom entities, it can be useful to change the icon associated with one or more custom entities to help users differentiate between them.

In order to change the entity icon, you will need to have CRM system administrator security access. Here are the steps to do it.

How to Change a Custom Entity Icon

  1. Navigate to “Settings — Customizations
  2. Click on Customize the System
  3. Within the default solution, expand the Entities folder and locate the custom entity you want to update with a custom icon.

Custom Entity Icon


  1. Click on the Entity name to gain access to the entity properties
  2. In the Ribbon, click on the button called Update Icons

Custom Entity Icon Microsoft Dynamics 365/CRM


  1. You will need to create two new Web Resources. One will be for the 16×16 pixel icon file and the other for the 32×32 pixel icon file.
  2. Click on the lookup button for the new 16×16 pixel web resource. Scroll to the bottom and select Look Up More Records.

 Custom Entity Icons in Microsoft Dynamics 365/CRM


  1. In the next Lookup window, click on the button called New.
    Custom Entity Icons in MS Dynamics 365/CRM


  2. Give your web resource a name and set the remaining fields appropriately.

Web Resource


  1. You will have needed to have created your icon files prior to this step. One file that is 16×16 and another that is 32×32.
  2. Browse to select the 16×16 pixel PNG file you want to use for your icon.
  3. Click SAVE
  4. Click PUBLISH
  5. Close the window.
  6. In the lookup record window, Click Add.

Add Resource in Microsoft Dynamics 36/CRM Custom Entity


  1. Repeat steps 6-15 to create your 32×32 pixel web resource.
  2. Once both web resources have been selected in the New Icons window, click OK.

Custom Entity Icons in Microsoft Dynamics 365/CRM


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