Microsoft Dynamics 365/CRM VoC Deprecation

Voice of the Customer (VoC) has been deprecated for customers using Dynamics 365 apps.

After the release of Microsoft Forms Pro, Microsoft announced the deprecation of Voice of the Customer (VoC) within Dynamics 365.

Looking at the future, Microsoft says Forms Pro will “provide seamless integration for surveys within Microsoft Business Applications, including Dynamics 365 and Office 365.”

How will this deprecation affect customers currently using VoC? Microsoft informs that existing Dynamics 365 customers with a VoC entitlement will maintain the ability to create and distribute new surveys and collect responses from live surveys for a period of 12 months, officially ending on July 1, 2020.

After this date, VoC will be officially removed and customers will no longer have the ability to create new surveys and collect responses from live surveys. However, existing survey data will continue to be stored and available within your Microsoft Dynamics 365 environment.

Microsoft has no current plans to replace this functionality for Dynamics 365. The company urges customers to move to Forms Pro sooner rather than later.

Microsoft encourages customers to recreate VoC forms within Forms Pro before July 1, 2020, to ensure a smooth transition.

Microsoft announced that Forms Pro is currently available as an entitlement (as of July 1, 2019) with the Dynamics 365 Enterprise Apps:

  • Sales
  • Customer Service
  • Field Service
  • Marketing
  • Talent
  • and Project Service Automation

With any help you may need during this transition, you can always reach out to the experts at Ledgeview Partners or contact VoC (Forms Pro) directly at vocsupport@microsoft.com.

Read the Official Press Release from Microsoft here.

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