Yes, the wait is over for the Dynamics CRM fall 2015 release. Jujhar Singh, General Manager of Microsoft Dynamics CRM announced this morning on the Microsoft Dynamics Community page that Microsoft Dynamics CRM 2016 is now available.
Available on-premise and as CRM Online in 130 markets and 44 languages, Dynamics CRM 2016 continues the transformation of CRM to leverage all the strengths of Microsoft across sales, marketing, service and social.
Regarding the fall 2015 release, Jujhar Singh added; “The new release is not only our most comprehensive ever, but it also represents a huge leap forward in our journey to deliver intelligent customer engagement. We’re bringing all Microsoft has to offer in productivity and intelligence into a single experience.”
The fall 2015 release, known as CRM 2016 focuses heavily on three aspects. Productivity, Mobility and Service.
Jujhar provides some insight into the enhancements users will see with Microsoft Dynamics CRM 2016.
The capabilities in Dynamics CRM 2016 are seamlessly embedded into productivity tools such as Office 365. The product team has enhanced the CRM app for Outlook, delivered templates for an immersive Excel experience, simplified the creation of personalized sales documents in Word and enabled seamless access to contextual CRM documents across SharePoint, Office 365 Groups and OneDrive for Business.
CRM 2016 features full offline mobile capabilities for phones and tablets, the ability to create task-based mobile apps, Mobile Application Management with Microsoft Intune and next generation Cortana integration that surfaces CRM data for key sales activities, accounts and deals, and mobile marketing with SMS capabilities available with Dynamics Marketing.
CRM 2016 delivers a single, unified solution for Customer Service across self-service, agent assisted service and field service. Building on the integration of Parature knowledge management in spring 2015, Microsoft Dynamics CRM now has a new role driven agent experience with the Interactive Service Hub, native Knowledge Management, surveys to capture voice of the customer and field service capabilities with our recent acquisition of FieldOne.