Salesforce Care is a suite of products offered by Salesforce to help organizations of any size within any industry, be up and running quickly throughout the COVID-19 pandemic.

Salesforce Care is available for free for 90 days.* To help organizations of any size navigate at this unprecedented time in our history, Salesforce Care offers:

  • Live sessions and onboarding
  • Trails, webinars, guides, and an expert community
  • Technical support for new customers

Salesforce has broken down this suite of products into four major categories:

  • Employee and Customer Support
  • Small Business Tools
  • Health Solution
  • Philanthropy Platform
  • and App and Partner Ecosystem

Employee and Customer Support

Crisis Support tools help to alleviate customer and employee concerns in uncertain times.

This new preconfigured solution gives organizations self-service help centers, FAQs, SMS alerts, and more. It offers omnichannel workspaces for agents, AI-powered bots for customers, and overall peace of mind for your business.

Salesforce Cares

Salesforce Care

Image Courtesy of Salesforce – Social Studio, Salesforce Care

Salesforce Social Studio help to keep followers engaged and in-the-know. You can listen, monitor, and engage in relevant conversations with them across your social media networks.

Connect with them in more authentic and empathetic ways to show you care and are here to support them during this time. Keep your finger on the pulse of the most important conversations with Social Studio for social engagement.

Salesforce Care

Employees are also empowered to stay connected while working from home. Quip is a part of Salesforce Care and combines documents, spreadsheets, and chat, so distributed teams can work together effectively.

Salesforce assures organizations that “even if you aren’t in the same place, you can stay on the same page” with Quip.

Discover how it can help your team work from home with ease and confidence.

Salesforce Care

Small Business Tools

Salesforce Care for Small Business helps you put customers front and center with integrated sales and support. Salesforce Essentials helps you engage and be more responsive to customers with a simple app for sales and service.

Salesforce Care


Image Courtesy of Salesforce – Tableau, Salesforce Care

Tableau helps businesses transform data into actionable insights. These amazing features include the ability to:

  • Evaluate performance against quota in context
  • Understand the impact of changing sales incentives
  • Marketing KPI Dashboards
  • Measure Marketing Campaign Performances

Salesforce Care

Salesforce Health Solutions

Salesforce Health Cloud helps organizations meet the needs of their communities.

Salesforce knows that healthcare and life sciences organizations must scale rapidly like never before.

Image Courtesy of Salesforce – Health Cloud, Salesforce Care

Salesforce’s Care Response Solution “empowers organizations around the world to stay connected and responsive to their patients, members, employees, and partners with real-time information that increase safety and wellness.”

Salesforce Care

Salesforce Philanthropy Solutions

Salesforce is enabling organizations across the world with the tools to give back to their communities through the power of Philanthropy Cloud, which is free through September 30.

Salesforce has partnered with United Way to help employees find nonprofits, volunteer, and donate to causes they care about.

From now – June 30, 2020, you can sign-up to get started free.

Salesforce Care

Salesforce Apps and its Partner Ecosystem

Change is the only constant. As time goes on and new needs and challenges arise, Salesforce shares its vast App and Partner libraries to help you “collaborate with your team, build a business continuity plan, support your customers, and more.”

Salesforce Customer CareYou will find free apps like:

  • Lifeguard Solutions COVID-19
  • Crisis Response Application
  • Box for Salesforce (Cloud Content Management)
  • Milestones PM
  • Agile Accelerator
  • And more

There are also several paid apps worth considering like:

  • Amazon Connect credits for Salesforce Care customers
  • Spekit Contextual Salesforce Training
  • Theon Platform for Care Management
  • Spanning Backup for salesforce
  • Own {backup}
  • And more


What Salesforce challenges can we assist you with? Ledgeview Partners’ Support Team is ready to be your Salesforce Support Team.

Learn more about our Salesforce support offerings here.

Above all, be well and stay safe.

*Salesforce notes that offers are available for a limited-time and are subject to change. Some offers may be unavailable depending on your region, limited to new customers, or unable to be integrated into existing orgs. Additional restrictions apply. By visiting the offer links on this page you can further explore the criteria and determine your eligibility, or contact Salesforce for more information or additional support.

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