Indianapolis - Circa May 2018: The exterior of the Salesforce Tower. Salesforce.com is a cloud computing company and has added 800 new jobs to Indianapolis I

Salesforce has issued a statement to its customers in support of them during this unprecedented time in our history.

Salesforce lends support to its global customer base. Marc Benioff, Chair, Founder and CEO of Salesforce, penned the statement.

He wrote, “first and foremost, our hearts go out to anyone who’s been impacted by the virus, either directly or indirectly.

Our thoughts are especially with those who are sick, to whom we’ve extended our heartfelt wishes for a full recovery.”

Salesforce has strongly encouraged all of its employees across the world to work from home at this time to align with guidance from leading world scientists on social distancing.

Benioff assures that “this shift has been relatively smooth and we continue to deliver the highest levels of performance, availability, and security.”

During this time, Salesforce will continue to pay their vendor hourly service providers, who are an important part of the Salesforce family. Salesforce lends support to all and extends this culture value far and wide across the globe.

Salesforce has made several important moves in response to COVID-19 to lend support to its global customer and partner base:

  • Salesforce is asking its teams to work with customers through digital channels as much as possible and is postponing in-person events while turning others into virtual events.
  • Salesforce already turned World Tour Sydney, with more than 80,000 customers attending digitally, and its second annual Trailblazing Women Summit, which attracted a reported 1.2 million unique online viewers.
  • Benioff maintains that even during this uncertain time, Salesforce’s team of 50,000 “remains laser-focused on your success.”

He encourages that, “Salesforce was built for moments like this” and its “commitment to your success is stronger than ever” based on its core values to build trust, produce successful outcomes for the customer, innovate, and create an equal workforce. Salesforce’s values are unwavering.

Salesforce has made donations and is offering resources and technology to those in need during this time:

  • To support communities across the globe, Salesforce has made philanthropic donations to support those struggling.
  • Salesforce is also offering free Health Cloud access for qualified emergency response teams, call centers, and care management teams for health systems affected by the coronavirus.
  • Tableau, a tool that Salesforce aquired in 2019, has developed a free data resource hub to help organizations see and understand coronavirus data in near real-time, using case data compiled by John Hopkins University as well as from the World Health Organization and the Centers for Disease Control and Prevention.
  • Quip Starter will also be available for free to any Salesforce customer or non-profit organization through September 30, 2020.
  • Finally, Salesforce has created a publicly-available Trailmix on Trailhead with tips on how to work from home and maintain personal well-being at this time.

Benioff says Salesforce is open and receptive to any other ideas you may have to help others with the technology at this time.

No one is in this alone – Benioff assures that Salesforce is “committed to being your partner and persevering together in all the days and years ahead.”


Follow updates from Salesforce on their efforts during the COVID-19 pandemic here.

Ledgeview Partners stands by its customers, partners, employees, and collaborators during this time and always. We encourage you to take the advice of the CDC, The World Health Organization, and your company and regional leadership seriously to maintain your health and well-being. 

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