A Beginner's Guide to Salesforce Trailhead

There is a well-known quote that says, “if we don’t change anything, nothing changes.”

This philosophy relates to the concept of courage in the highest form! In the second unit of the Salesforce Trailhead module, “Fearless Teaming,” we learn how to choose courage over comfort and help our teammates or employees do the same.

In this unit, we learn:

  • How to describe relationships among psychological safety, vulnerability, and courage
  • How to choose courage over comfort to form fearless, high-performing teams

Change exists outside of our comfort zones, and this is Salesforce’s first reminder – “Get comfortable with being uncomfortable.”

If we stay in our comfort zones too long and don’t wiggle out of them, our ability to drive innovation and affect positive change in the workplace lessens. So, how do managers work to instill a culture of pyschological safety that encourages employees to venture outside of these comfort zones?

By nature, we want to be comfortable. Engaging in behavior that exists outside of our comfort zones is undoubtedly nerve wracking, but when we choose courage over comfort, we grow and develop into more productive, effective, and confident team members.

Nnot only does this have a positive affect on the workplace culture, but the well-being and mentality of employees overall.

Being vulnerable scares most people, so Salesforce recommends these strategies to lessen fear and boost engagement:

Psychological Safety in the Workplace1. “Team Up to Take Action”

Salesforce says when employees team up to take action, they are more comfortable but still courageous. Being a part of a consensus of opinion is more comfortable for our teammates to break into being individually courageous, boosting efficiencies, innovations, and growth.

Going at things alone, without support from managers or teammates, sets an individual, their team, and the business up for poor outcomes.

Bringing people together to take action helps drive a culture of pscyhological safety and inclusivity.

Salesforce lists key benefits of teaming up to take action, including: aligning on expectations and goals, having courageous conversations, making time to reflect, admitting mistakes, and more.

2. “See Something, Say Something”

If you live in or have ever ventured to a big city, chances are you’ve heard this saying before. This saying is not only applied to public transportation safety well, but the safety and functionality of workplace culture.

Salesforce gives us a good example to envision this strategy…

Imagine (Salesforce says), an employee is responsible for a new product feature. It is innovative and being hyped up to customers to the fullest extent (via social media, email promotions, etc.)!

As the release date closes in, the employee notices a bug and must tell the team before it goes live. The employee doesn’t hesitate. They call a meeting to tell them, and together, the team troubleshoots to fix it.

While this scenario could’ve made the employee nervous, instead of embracing comfort and attempting to resolve it on their own, they embraced courage, and let their team know what was happening in order to prevent poor outcomes like unproductive conflict, losses to competitors, stress and pressure, a decline in customer retention, and much more.

You can learn more about the pros of speaking up and how to choose courage over comfort to affect positive change in your work culture when you complete the unit yourself here!

If you are looking for productive ways to build a psychologically safe workplace culture, and increase motivation, inspiration, and innovation, this module is a great one to start to kick off the New Year. There is no better time to refresh and reset than at the start of 2020!

Get started from the beginning of the module here.

If you’d like more help getting started with Salesforce or Trailhead, reach out to our experts for help. We are eager to assist you during any phase of your technological journey.


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