The cost of bad customer service is enormous. That’s why it’s so important to be proactive when it comes to providing your customers a positive experience.
According to a report from Super Office, if customers are not satisfied, 13% of them will tell 15 or more people they are unhappy; whereas, 72% of customers will share a positive experience with 6 or more people.
You never want to fall in the negative. It’s a standard rule of business across procedures. When it comes to customer service, however, you should value it as your Golden Rule of Service.
Improving your customer experience improves retention rates, satisfaction, and increases your chances of closing on cross-sells and up-sells.
Customers are a priority. Customers know more about us, sometimes, than we know about them.
To succeed with our customers, we need to capture and keep their attention, make genuine connections, and more. But how do you do that? How do you improve your technique? Let Ledgeview guide you!
Join us on Wednesday, April 11 at 11:00 a.m. CDT for our Webinar, “10 Best Practices to Improve Customer Service.”
Greg Dove, Director of Business Consulting at Ledgeview Partners, will elaborate on a variety of topics within this webinar that will set you on the right path to achieving customer service success within your organization.
Providing outstanding customer services helps you to build trust with your customers, build brand awareness, reduce customer service issues, build a positive brand reputation, and more. Keep the “why”s in mind as you craft your customer service strategy and tune in.
Add this webinar to your calendar. It’s a can’t-miss!
Encourage your colleagues to attend, too. We look forward to diving into the conversation with you.
Webinar: 10 Best Practices to Improve Customer Service
Date: April 11, 2018
Time: 11:00am – 11:30am (CDT)
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