The NEW field service capabilities for Microsoft Dynamics CRM keep the customer at the center of your business through smart scheduling and optimized resource utilization — providing a faster time to ROI.
But let’s take a step back. What exactly is field service? Field Service is a way for organizations to manage a mobile workforce while delivering products and services to a customer’s location.
In this upcoming webinar on June 9, 2016 at 11am CST we focus on “The New World of Field Service and CRM: Delivering Remarkable Customer Service.”
It’s more than just getting the right person, with the right skill set to the right place. Here are a few statistics and trends that companies using Field Service and Microsoft Dynamics CRM have experienced.
- Productivity 20-25%
- Service Revenue: 20-25%
- First Time Fix Rates: 15-20%
- Customer Satisfaction Scores: 13-17%
- Field Service Costs: 12-16%
- Average Time to Repair: 16-20%
Attend this upcoming complimentary webinar to learn how Field Service is not only changing how you do business but how it translates to the experience and journey of your newly delighted customers.
Webinar: The New World of Field Service and CRM: Delivering Remarkable Customer Service
Date: June 9, 2016
Time: 11am -11:45am CST
Check out this quick 1:42 overview of Field Service from Microsoft