In Part 2 of Ledgeview’s customer-acclaimed webinar series, “What’s Possible with Microsoft Dynamics 365 for Customer Service”, you’ll learn all about additional capabilities and add-ons for the customer service solution within Microsoft Dynamics 365, and how customers expect to engage with your brand on their terms.
In this webinar, we’ll unpack:
- Voice of the Customer (Surveys)
- Self-Service Portals
- and CafeX Chat
The customer experience is quickly overtaking price and product in the marketplace as the #1 differentiator. Organizations that can resolve customer issues quickly and painlessly through any channel, on any device, will inevitably set themselves apart.
Statistics don’t lie!
In an American Express 2017 Customer Service Barometer, results showed that “7 out of 10 U.S. consumers say they’ve spent more money to do business with a company that delivers great service.”
On a similar note, Bane & Company reported that “increasing customer retention rates by 5% increases profits anywhere from 25, to 95%.”
And, finally, Temkin Group reported: “a moderate increase in customer experience generates an average revenue increase of $823 million over three years for a company with $1 billion in annual revenues.”
So, if the initial concept didn’t already spark interest, these numbers are sure to!
During Part 2 of this dynamic series, we’ll help you understand key features that can drive efficiencies, improve satisfaction, and drive customer and brand loyalty through effortless customer interactions.
Sound good to you?
Sign up and learn more about this complimentary live event when you click on the button, below.
Webinar: Microsoft Dynamics 365 for Customer Service – What’s Possible, Part 2
Date: April 4, 2019
Time: 11:00 – 11:30 a.m. CST
We look forward to having you join us for this series.
If you missed Part 1 of this series, catch up and watch below.