What are Microsoft Dynamics 365 Apps?

Microsoft Dynamics 365/CRM Tips

Apps are typically identified as software used on a smartphone or mobile device, such as Android, iPhone, or a tablet.

However, in Microsoft Dynamics 365, the word “App” is used in a very carefree way that expands beyond the mobile experience into the following:

  • D365 Apps
  • Unified Interface
  • App for Outlook
  • Mobile Apps
  • and Microsoft AppSource

Microsoft Dynamics 365/CRM

Dynamics 365 will benefit your business process in many ways, whether it helps you to ultimately increase your flexibility, develop more intelligent insights, create more effective business processes, boost productivity, improve security and compliance, or create more dynamic collaborations.

Using Apps properly will contribute significantly to all of these aforementioned benefits!


With V9 Published Apps, Microsoft has provided a wide range of new functionality to D365. Published Apps include both Apps and Hubbs.

Apps include the Unified Interface with a focus on a specific area of business. This runs on both the mobile and browser interfaces.

Hubs are published Apps that are specific to your Microsoft license. This includes:

  • CRM Hub
  • Sales Hub
  • Customer Service Hub
  • Project Resouce Hub
  • and Field Service Hub

Microsoft Dynamics 365/CRM


The default web interface is Dynamics 365 – Custom. It includes the “classic” browser experience that long-term Dynamics users will have used over time.

For V9, this is only available via a browser.

Microsoft Dynamics 365 Apps


Follow the Ledgeview Partners blog to learn more about hubs and apps in Dynamics 365 V9, and how your organization can use and benefit from them on a daily basis.

With any Microsoft Dynamics 365/CRM questions you may have, reach out to our experts for help. We look forward to helping you with your digital transformations.

Join our next Microsoft Dynamics 365/CRM user group webinar to learn more about the system, exciting updates, industry insight, and much more.

Sign up for our next user group webinar, and click replay on past favorites here!

Ledgeview Partners Microsoft Dynamics 365/CRM User Groups

About Ledgeview Partners

Comments are closed.