Microsoft Dynamics 365 Oct 2019 Release

There’s a lot to look forward to about the Microsoft Dynamics 365 October 2019 Wave 2 Release.

To start, Microsoft shares that with the upcoming October 2019 release, enhancements have been made with …

  • Sales
  • Marketing
  • Customer Service
  • Field Service
  • Project Service Automation
  • Finance and Operations
  • Talent
  • Retail
  • and Business Central

This means all users will benefit from the 2019 Wave 2 release in some way! Microsoft’s number one aim with the 2019 Wave 2 Release is to “help organizations accelerate their transformation of customer service, sales, and marketing functions.”

What does this mean for you, exactly? Expect exciting updates to …

  • Sales Insights
  • Customer Service Insights
  • Virtual Agent for Customer Service
  • Customer Insights
  • Market Insights
  • Fraud Protection (for e-commerce merchants)

Plus, you will benefit from a new set of experiences to help enhance employee/user productivity using mixed reality. Remote Assist enhancements will empower technicians to solve problems quicker.

Layout will help improve user confidence and system speeds, Product Visualize will empower salespeople to convey true product potential using the power of augmented reality on their mobile devices, and Guides will enable higher learning among users.

Important milestones and dates you should know about the Microsoft Dynamics 365 Oct. 2019 Wave 2 Release include:

  • June 10, 2019: Release notes/plans are available to users
  • July 8, 2019: Release notes/plans are available to users in 11 additional languages
  • Aug. 2, 2019: Early access to the release is available before it’s automatically enabled for end-users (starting on Oct. 1, 2019)
  • Oct. 1, 2019: Production deployment for the release begins; deployment dates are communicated in advance (separated by country or region) – contact your system administrator to determine when it will go into effect for your organization

Microsoft promises, with the release, they are monitoring your feedback and using it to improve system functionality.

To understand how each job function (admin, user, analyst, etc.) has features enabled for them with the release, click here.

Get the release details straight from Microsoft – download your PDF copy of the release notes to learn everything you need to about the 2019 Wave 2 Release.

If you would like more assistance transforming your business with the power of Microsoft Dynamics 365, contact Ledgeview for support.

2019/2020 Microsoft Inner Circle Award     Microsoft Dynamics 365 Partner


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