Salesforce is giving customers a chance to preview the upcoming release with a hands-on look at the latest features.
Some features, clouds, and tools that are going through changes and enhancements in the upcoming release are industry-tailored producst, Salesforce Sales Cloud, Salesforce Marketing Cloud, Essentials, and more.
In this post, we’ll review what you can expect with Einstein Analytics and Success Cloud and Enablement in the spring ’20 release!
Dashboard Builder Enhancements
As of the 2020 release, “Dashboard builder now keeps a version history of each saved dashboard.”
Even better, you can still revert to old dashboards without impacting users and publish when you’re ready for “prime time.”
Salesforce says users are able to, “create dynamic dashboards with targeted faceting via clicks not code and create complex bindings with new syntax editor and validator.”
This allows you to “query Salesforce directly with clicks not code to get live insights without data prep or replication.”
This tool helps users “explore the Einstein Analytics assets in (their) orgs.” You can:
Learn data lineage for fields and objects
and Visualize relationships between assets
Success Cloud and Enablement
Help Portal Enhancements
Salesforce says this update will help users get the answers they need faster than ever with improvements to…
In addition, “Ask Blaze,” keeps getting smarter, Salesforce says. Now, you can identify reports and dashboards and Lightning versus Classic features.
Preconfigured Dashboards for Service Cloud
This provides service teams the insights they need for their case resolution and customer satisfaction processes.
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