What's New in the Salesforce Spring 2021 Release with Industries and Integration

What do you like best about the Salesforce Spring 2021 release so far? There are many updates that users, admins, and developers benefit from in the latest release.

Over the past few weeks, we’ve shared key release dates and feature, enhancement, and upgrade recaps. Today, we’re continuing this series of recaps with help from the latest Salesforce Trailhead module on the topic.

Today, we’ll recap what’s new with Integration and Industries.

Ready? Let’s dive in!


Integration

  • MuleSoft Composer for Salesforce
    • This “empowers everyone to create connected experiences faster by giving non-developers, who own key parts of the customer journey, a simple no-code solution.”
  • Two New MuleSoft Accelerators
    • Healthcare
      • “Provides API specifications and implementation templates for Patient Access API, Directory API, and Formulary API.”
    • SAP
      • “Enables customers to unlock data from SAP and connect it to critical applications.”
  • Anypoint Platform: Multi-Factor Authentication

Industries

  • Financial Services Cloud
    • Add meeting notes and attendees in the same place
    • Share notes confidentially
    • “Associate notes with opportunities and accounts to surface customer insights.”
  • Health Cloud: FHIR R4 Support
    • Integrate data from external systems seamlessly
    • Give healthcare teams “real-time clinical, diagnostic, medication, and administrate data” from within this cloud.
  • Manufacturing Cloud
    • Usability improvements improve sales agreement accuracy
  • Consumer Goods Cloud: Einstein for Consumer Goods Enhancements
    • This enhancement helps users analyze their business, discover new opportunities for growth, and “ensure audit accuracy and productivity during store visits.”
  • Public Sector Solutions: Regulatory Fee Management
    • Users can develop a streamlined process for calculating regulatory fees associated with their line of work, whether it be permits, inspections, enforcement actions, etc.
  • Communications Cloud: Enterprise Sales Management
    • Users can reimagine the selling journey with this feature, which gives them “the ability to handle complex, large transaction quoting.”
  • Media Cloud: Subscriber Lifecycle Management
    • This AI-powered subscription manager will help users grow their video and over-the-top subscription and transaction revenue.
  • Energy & Utilities Cloud: Contact Center Console Enhancements
    • This enhancement will help users “serve B2C and B2B customers from a single unified contact center console.”

Start the Trailhead Module

How can we help you prepare for the upcoming Salesforce release?

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Click here to revisit the important Salesforce Spring 2021 Release Dates you should know about.


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