In this post, we’ll recap what’s upcoming with Industries and Sustainability Cloud and Essentials.
Industries and Sustainability Cloud
Distributor Performance Management for Insurance
Are you ready to empower insurance carriers to “align goals with distributors using prebuilt reports and dashboards to track distribution channel performance?”That’s what’s coming! Get ready to make the most of this feature early in 2020 with Salesforce.
If you are a part of the healthcare sector and have been looking for a reason to dive into Health Cloud in 2020, this may be your reason! Care Plan Enhancements will empower users to “create and update patient and member care plans faster and more efficiently with an all-new care plan design.”
This means more Flexible Templates, which will help users create the following in any order to support their workflows…
This is another exciting enhancement to an industry-tailored cloud solution from Salesforce. This enhancement will let users “create and develop advanced custom metrics, like seasonal patterns or account-specific KPIs, to ensure (that forecasts) accurately reflect (their) business.”
This allows users to “merge duplicate cases like you merge duplicate accounts and cases with Case Merge.” Now, Salesforce says, “you can consolidate up to three duplicate cases,” which eliminates clutter and helps you focus on what matters most – your customers!
Now, you can “turn emails into support cases automatically with Email-to-Case for Google accounts.” It can be done with one easy setup flow, which means solving customer concerns becomes more efficient and qualitative!
New Salesforce Mobile App Automatic Upgrade
This is a very exciting enhancement that comes with the spring ’20 release! We are a more mobile work environment than ever before, so it’s no surprise there was a focus on updating this in the spring ’20 release.
Salesforce says you will now be able to…
Automatically upgrade to increase on-the-go productiivty
Have an improved experience that reflects your personal navigation in Essentials
Prioritize the information you use most
Log notes and set tasks with Einstein Voice Assistant