In this webinar, Customer Service Coaching Expert and Director of Business Consulting at Ledgeview Partners, Greg Dove, examines coaching and training strategies and explains how they can be used as critical tools in your customer service training toolbox to drive success. Discover key components, strategies, and much more …

Creating a Successful Customer Service Coaching Program (28:42)

In this on-demand webinar, you’ll learn all about the essential tools all customer service managers should have in their toolboxes to drive organizational success.

The agenda in this on-demand webinar includes:

  • Customer Service Coaching vs. Training
  • Types of Customer Service Coaching
  • Creating a Customer Service Coaching Program
  • Key Components
  • Emerging Metrics