Exclusive to lubricant marketers in the Oil & Gas Industry, we provide inside sales and customer care as a value-added service. You don’t necessarily have to use Ledgeview’s CRM product to benefit from it, but it certainly helps. Not sure where to begin, or if creating an inside sales program at your company will be effective? No problem!
We start by identifying your account dynamics and developing a contact strategy. From that, we will work with you to establish customer goals which will ultimately determine the workload requirements.
Inside Sales Program Development, Training and Implementation
Our experienced team at Ledgeview Partners will help you implement and structure an efficient and effective customer care inside sales program at your company that produces results.
We will set up the process, recruit talent, hire them and train new sales professionals who will work at your local office.
But we don’t stop there! At Ledgeview Partners we are about building long term relationships. That is why we provide ongoing training in the program that includes:
- Call coaching
- Reviewing key sales metrics and reports
- Establishing best practices and standard operating procedures
“Alexis Oil Company will be closing our first year with Ledgeview providing our Inside Sales and we couldn't be happier. We look forward to the possibilities that a well-run, effective Inside Sales Team can bring and anticipate a long and prosperous relationship. ”Mark Leara, Sales Manager, Alexis Oil
Full Outsourced Account Management
Tight on office space? Inexperienced with effectively overseeing an inside sales program? A popular option is to let a dedicated member of our inside sales customer care team serve as a direct extension of your company.
With your inside sales force operating remotely out of our Ledgeview customer care center, you will benefit from our expertise and lower overhead costs while maximizing your reach and increasing your market share.
Our experienced team replicates the duties of a field sales force by applying an inside sales approach. With our full account management services we will:
- Analyze and segment the account base
- Make account calls to identify the decision maker and uncover opportunities
- Re-engage with neglected customers
- Identify and close share of wallet (SOW) opportunities
- Process vendor forms
- Enter, confirm and process orders
- Resolve order issues
- Manage new account set up and inquiries
- Prospect for new business and reveal new opportunities
- Create predictable contact strategies
- Align your customer needs with your products
On-Demand Webinar: Inside Sales Best Practices for Chevron Marketers
In this webinar for Chevron Lubricant Marketers, you will learn best practices to establish a successful inside sales program that can help create a more efficient sales organization, increase gross profit and grow Share of Wallet business with your customers.