Customer Relationship Management (CRM) from Microsoft Dynamics has evolved to Microsoft Dynamics 365. What does that mean for customer service?
In this on-demand demonstration, we walk you through a “day in the life” how companies can use Microsoft Dynamics 365 to deliver world class service that will ultimately lead to customer loyalty.
Learn: Microsoft Dynamics 365 for Customer Service
CRM Focus: Microsoft Dynamics 365/CRM
Getting customers is not easy, and keeping loyal, long-term customers can be even harder. Amazing service means that EVERY interaction matters. Whether you are connecting on the phone, on social media or in-person, having the right information at your fingertips is critical. According to Forrester Research, 84% of consumers use web or mobile service to find answers and 73% say valuing their time is the most important element of good service.
In this on-demand video we walk you through a “day in the life” how companies can use Microsoft Dynamics 365 to give customers the answers they need starting with self-service portals and customer service reps the tools to ensure every case gets the attention and resolve it deserves.
If you would like a personal demo or want to learn about additional features of Microsoft Dynamics 365 please contact us.